Effective Date: January 12, 2025
Last Updated: January 12, 2025

At Taxi Bhaiya, your privacy is of utmost importance to us. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights as a user of our services. By using the Taxi Bhaiya mobile application (“the App”), you consent to the practices described in this policy.

If you have any questions or concerns, feel free to contact us at [email protected].

1. Information We Collect

1.1 Personal Information

We collect personal information to create your account and provide our services effectively. This includes:

  • Name: Used for your profile and to share with drivers for identification.
  • Email Address: For account management, customer support, and service-related updates.
  • Profile Photo (Optional): To personalize your experience within the app.

1.2 Contact Information

  • Phone Number: Collected during registration to verify your identity, enable communication with drivers, and send ride-related notifications.

1.3 Location Data

  • Precise Location (GPS): Collected while the app is active to provide ride-hailing services, calculate fares, and improve navigation. This data is crucial for accurate pickups and drop-offs.
  • Background Location (Optional): If enabled, we may collect location data in the background to improve service availability and suggest rides near your location.

1.4 Payment Information

We use third-party payment processors to handle your payment details securely. Information collected may include:

  • Credit or debit card details.
  • Digital wallet information (if applicable).
  • Transaction history for payment tracking and dispute resolution.

1.5 Usage Data

We collect data about how you interact with the App to improve functionality and user experience. This includes:

  • Features accessed.
  • Buttons clicked.
  • Ride booking history.
  • App crash reports and error logs.

1.6 Device Information

To ensure compatibility and security, we may collect:

  • Device type, operating system, and app version.
  • Unique device identifiers (e.g., IMEI, MAC address).
  • IP address for troubleshooting and fraud prevention.

1.7 Contacts (Optional)

If you choose to use referral or social features, we may request access to your contacts to enable these functions. This is optional and can be revoked at any time.

2. How We Use Your Information

We use the information collected for the following purposes:

  1. Service Delivery: To facilitate ride bookings, enable communication between users and drivers, and ensure smooth service operation.
  2. Personalization: To tailor the App to your preferences and enhance your user experience.
  3. Customer Support: To resolve issues, respond to inquiries, and provide assistance.
  4. Safety and Security: To verify identities, prevent fraud, and ensure compliance with our terms of service.
  5. Analytics and Improvements: To analyze usage patterns, identify trends, and enhance App functionality.
  6. Communication: To send service updates, promotions, and important notifications. You can opt out of promotional messages at any time.

3. Data Sharing and Disclosure

Your data may be shared with the following parties:

3.1 Drivers

Relevant details such as your name, pickup location, and contact number are shared with drivers to facilitate your ride.

3.2 Third-Party Service Providers

We may share your information with trusted third parties to perform essential services, such as:

  • Payment Processing: Securely handling transactions.
  • Cloud Storage: Hosting data securely.
  • Analytics Tools: Tracking app usage and performance.
  • Customer Support Platforms: Managing inquiries and feedback.

3.3 Legal Authorities

We may disclose your data if required to comply with legal obligations, court orders, or governmental requests.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties, subject to this Privacy Policy.

4. Data Security

We implement robust security measures, including encryption, firewalls, and secure servers, to protect your data from unauthorized access, alteration, or disclosure. While we strive to secure your information, no system can guarantee absolute security. Users are encouraged to safeguard their login credentials and report any suspicious activity.

5. Data Retention

We retain your data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You can request data deletion by contacting us at [email protected]. Note that some data may be retained for compliance or security purposes.

6. Your Rights

As a user, you have the following rights regarding your data:

  • Access: Request a copy of the information we hold about you.
  • Correction: Update or correct inaccuracies in your data.
  • Deletion: Request the removal of your data from our systems.
  • Objection: Restrict or object to certain data processing activities.
  • Withdrawal of Consent: Revoke consent for optional data collection at any time.
  • Portability: Request a portable copy of your data where applicable.

To exercise these rights, email us at [email protected].

7. Cookies and Tracking

The App may use cookies, beacons, or similar technologies to:

  • Remember user preferences.
  • Analyze usage patterns.
  • Enhance functionality.

You can disable cookies in your device settings; however, this may affect some features.

8. Children’s Privacy

Taxi Bhaiya is not intended for children under 13. We do not knowingly collect information from children. If we discover such data, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the App and will include the updated “Effective Date.” Continued use of the App signifies acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, you can contact us at:

Email: [email protected]
Address:
JUPITUS INNOVATIONS PRIVATE LIMITED
PARIBAHAN NAGAR, Matigara, Siliguri, Darjiling- 734010, West Bengal